Customer Service

  • We are open
  • Deliveries continue as normal
  • Enough in stock

All information about shipping, ordering and paying and Frequently Asked Questions at a glance. You can find articles on our blog page with information and details about products. Can’t find the answer to your question? Then please contact our customer service.

Your Order and the Corona Virus

Of course, things are slightly different during the crisis surrounding the new corona virus CoVid-19. But that does not alter the fact that we remain ready for you. Here is a brief overview of the measures we take and what this means for your orders:

  • We continue to provide the usual CBD-Expert Service as best we can.
  • Deliveries may take a little longer, due to the extra pressure on the delivery companies.
  • Everyone works as hygienically as possible to prevent further spread.
  • We work from home as much as possible.
  • There is sufficient stock and distribution continues to run - so no hoarding is necessary.

The fact that we work from home, has unfortunate consequences for our telephone availability. Would you kindly help us to ask your questions by email or Whatsappas much as possible?

Thank you and good health!

Opening times and Contact options

Our customer service has extended opening times and several options for getting in touch. We are available on Monday through Friday from 9.00 am to 5.00 pm by Telephone, E-mail, Facebook and WhatsApp.

Languages for Customer Service

You can get in touch with our customer service for answers to all your questions. We can answer your questions on the telephone in Dutch or English. If you ask your questions on WhatsApp, Chat, Facebook or via email or the contact form, we can reply in Dutch, English, German or French. So feel free to ask your question in any of these four languages.

Improving our service

We continuously endeavour to improve our service. Therefore, any tips or suggestions are always welcome. You can send them in via the channels previously mentioned. Also, if you are dissatisfied with one of our products, you can always contact us. Our customer service is ready and waiting to hear from you, and your response is an opportunity for us to improve the service!

We are only human and we sometimes get it wrong. Have you noticed a mistake? Please mail us about it. Thank you.

Whatsapp: 06 24 579 753
Phone: +31 (0)251 20 62 68
Contact / E-mail
Facebook
  
Available:
Monday to Friday from 9:00 am to 5:00 pm
  
CBD-Expert logo CBD-Expert
De Trompet 1715
1967 DB Heemskerk
The Netherlands
  
Bank details
IBAN: NL55INGB0008485075
Bank BIC: INGBNL2A
Company details
Chamber of Commerce: 57543208
VAT: NL852626496B01
  
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