In this privacy statement, CBD-Expert provides insight into the way in which data is collected, stored and protected. In addition, clarity is given about the retention periods and the processing of data. CBD-Expert strictly adheres to the legal requirements and thus creates a safe environment for every visitor of our website. We guarantee data protection for every CBD-Expert customer.
Purchases at CBD-Expert can be done with or without an account. If you make a purchase in our web shop, we collect personal information. To guide the buying and selling process in the right direction, the following personal data is collected:
- First and last name
- Street name and house number
- Zip code and address
- Date of birth
- E-mail address
- Phone number
- IP address
CBD-Expert of course needs this information for delivering the ordered products. In addition, we automatically receive the IP address of every visitor. This allows us to protect our online environment and also optimize your internet experience.
CBD-Expert has several reasons for collecting data from customers. Customer data is collected and stored for the following purposes:
- To comply with the agreements between customers and CBD-Expert regarding the delivery of products
- To create and manage your account at CBD-Expert
- For providing good service to the customer
- To be able to provide the customer warranty
- To prevent fraude
- To conduct market research and analysis
CBD-Expert informs its customers weekly about new products, offers and other updates. CBD-Expert does need permission for this. We only send the newsletter if you give permission for this. To send the newsletter we collect the following information:
- First name
- E-mail address
This information is needed to personalize the newsletter by name and gender. You can withdraw your permission at any moment. You can do this via the newsletter or the contact information that can be found in article 2.
CBD-Expert strives to offer her customers the best service. To offer maximum support, the departments of customer service and accounting have access to personal information.
Employees of these departments must adhere to the Discretion and confidentiality clause in the CBD-Expert House Rules.
When you place an order, complete a transaction or return a purchase, we assume that you consent to the storage of your data for one of those specific reasons. When CBD-Expert asks for your personal information for other purposes, you will be asked for your explicit consent. Of course you also get the option to say no. In the unlikely event that you regret granting your permission, it is always possible to withdraw your consent. You can contact our Customer Service for this.
In some special cases CBD-Expert has the right to make your data public. If you violate the Terms and Conditions we have the right to release your personal information. This also applies if the law obliges us to do so.
CBD-Expert stores personal data for the above purposes only. Personal data is kept for 10 years so CBD-Expert can offer its customers support and service where necessary up to 10 years after purchase. Customers also have years of warranty on some products, which makes it necessary to store data for at least 10 years.
Account details of customers remain important as long as the customer has an account with CBD-Expert. The account details stay stored for as long as the account is active. When a customer decides to remove his or her account, the account details wil be removed from the system. Questions about stored personal information or managing your account can be sent to our Customer Service.
The permission of the newsletter and associated data is valid as long as our customers are registered for the newsletter. Our newsletter comes with an opt-out function. This means that customers withdraw their permission when they make use of this function. You can unsubscribe from the newsletter with one click on the link. In the future you will no longer receive a newsletter from CBD-Expert.
Cookies provide your computer with information of previous visits to CBD-Expert. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit our website. In this way we can see that you have used our website before. In addition, the website is faster and the ease of use is greater.
CBD-Expert does not provide information to third parties which would compromise the customers privacy, unless there are legitimate reasons or is necessary for its services and / or registrations.
CBD-Expert uses services from third parties for transactions and the provision of our services. Third parties collect, use or process data only for the services they provide to CBD-Expert.
There are also companies that are located in a different jurisdiction or use other facilities. If you continue with a transaction involving a third party from another jurisdiction, you must take into account that your information may be subject to the laws of the jurisdiction in which the relevant service provider resides.
CBD-Expert provides information to MSC Fulfilment to make sure all orders of customers of CBD-Expert are processed correctly. MSC Fulfilment has years of experience in the field of business-to-consumer orders. The company specializes in the best handling of your orders. In all cases they ensure an accurate way of shipping and settlement. CBD-Expert has made a processor agreement with MCS Fulfilment about the processing of data.
CBD-Expert works together with MailCampaigns and also provides the company with data. MailCampaigns easily processes all data and easily sets up automatic campaigns. MailCampaigns heals CBD-Expert, among other things, with the sending of the newsletter. CBD-Expert has made a processing agreement with MailCampaigns about the processing of data.
Zopim provides the live chat on our website. This way visitors and customers can come into contact with customer service at any time to ask their questions. CBD-Expert shares data with Zopim to provide its customers the best service. CBD-Expert has made a processor agreement with Zopim about the processing of data.
CBD-Expert is affiliated with Kiyoh. Kiyoh is the market leader in the Netherlands with thousands connected websites. Kiyoh collects customer reviews that are automatically processed and published on the web shop. CBD-Expert shares data with Kiyoh and has made a processor agreement with the company about processing data.
Billink is a payment method where you pay the invoice for your ordered products afterwards. The invoice, which you receive from Billink per E-mail, must be paid within two weeks after your order. Billink processes your name, address and residence details. In addition, the company processes payment details such as your bank account or credit card number. Appropriate measures have been taken to protect this data in a correct and responsible manner. CBD-Expert has made a processors agreement with Billink about the processing of data.
With ING Kassa Compleet you don’t have to choose what kind of payment method you offer in your web shop. CBD-Expert uses ING Kassa Compleet and therefore offers all usual payment methods for her customers. With ING Kassa Compleet you have the possibility to offer ten different payment methods. CBD-Expert shares data with ING Kassa Compleet and has made a processors agreement for this with the company about the processing of data.
Sofort is a payment method that CBD-Expert uses. With Sofort you easily pay your order amount by means of a bank transfer. Sofort Banking is the free-of-charge, ISO-certified payment service of Sofort AG. It is the fastest method. Your order will, on working days, be shipped within 24 hours. Sofort processes a number of details during payment. CBD-Expert has made a processors agreement with Sofort for this.
Blauwe Monsters is an ambitious and innovative internet marketing agency with a unique concept. The company has experience in various branches and therefore knows precisely which marketing strategy will be the best one for a website or web shop. Whether it is search engine optimization, online advertising or website analysis: Blauwe Monsters provides tailor-made work and ensures the right internet marketing strategy. CBD-Expert shares data with Blauwe Monsters has made a processors agreement for this with Blauwe Monsters.
Digistate is a hosting company that keeps web shops, blogs and corporate websites up and running in an affordable and reliable way. In addition to the hosting of websites, Digistate helps companies with domain registration (nationally and internationally), E-mail and protection against hackers. To ensure that this runs smoothly, CBD-Expert shares data with Digistate. CBD-Expert has made a processors agreement for this with Digistate.
CBD-Expert takes the protection of your details seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of abuse, please contact our customer service.
Magento is the database of CBD-Expert on which all customer details are stored. Our database well protected against unauthorized persons. Only employees of CBD-Expert have access to Magento via a login name and a unique password. The login names and passwords are different for each employee. These passwords consist of unique codes of capitalized and lowercased letters, numbers and punctuation marks. Our employees have specific access rights within the company. They only have access to the data and information that is needed to carry out their work.
CBD-Expert strives to anonymize as much data as possible. This data can therefore not be directly linked to a specific customer. They can however still be used for analysis. For the cooperation with third parties, it is important that these parties comply with the GDPR and are bound by a processing agreement.
You have the right to view, modify or delete your personal data. In addition, you have the right to withdraw your permission of the data processing or object to the processing of your personal data by CBD-Expert and you have the right to data portability. This means that you can submit a request to us to send the personal data that we have at our disposal in a computer file to you or another organization mentioned by you. You can send a request for inspection, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to our customer service.
To ensure that the request for access is made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is for protection of your privacy. We respond to your request as soon as possible, but at least within four weeks